Star Ratings





 


Hotels Ratings

Five Star

These are hotels that offer only the highest level of accommodations and services. The properties offer a high degree of personal service. Although most five star hotels are large properties, sometimes the small independent (non-chain) property offers an elegant intimacy that can not be achieved in the larger setting. The hotel locations can vary from the very exclusive locations of a suburban area, to the heart of downtown. The hotel lobbies are sumptuous, the rooms complete with stylish furnishing and quality linens. The amenities often include: VCR′s, CD stereos, garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to three restaurants all with exquisite menus. Room service is usually available 24 hours a day. Fitness Centers and valet and/or garage parking are typically available. A concierge is also available to assist you.

  In addition to the first class (****) hotels:
  • Reception opened 24 hours, multilingual staff
  • Doorman-service or valet parking
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with fresh flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room
  • Safe in the room
  • Ironing service (return within 1 hour), shoe polish service
  • Turndown service in the evening
  • Mystery guesting

Four Star

Mostly large, formal hotels with smart reception areas, front desk service and bellhop service. The hotels are most often located near other hotels of the same caliber and are usually found near shopping, dining and other major attractions. The level of service is well above average and the rooms are well lit and well furnished. Restaurant dining is usually available and may include more than one choice. Some properties will offer continental breakfast and/or happy hour delicacies. Room service is usually available during most hours. Valet parking and/or garage service is also usually available. Concierge services, fitness centers and one or more pools are often provided.

In addition to the comfort star (***) hotels:

  • Reception opened 18 hours, accessible by phone 24 hours from inside and outside
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or 24 hours beverages via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom
  • Internet access and internet terminal

Three Star

Typically these hotels offer more spacious accommodations that include well appointed rooms and decorated lobbies. Bellhop service is usually not available. They are often located near major expressways or business areas, convenient to shopping and moderate to high priced attractions. The hotels usually feature medium-sized restaurants that typically offer service breakfast through dinner. Room service availability may vary. Valet parking, fitness centers and pools are often provided.

n addition to the standard star (**) hotels:

  • Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (e.g. German/English)
  • Three piece suite at the reception, luggage service
  • Beverage offer in the room
  • Telephone in the room
  • Internet access in the room or in the public area
  • Heating facility in the bathroom, hair-dryer, cleansing tissue
  • Dressing mirror, place to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

Two Star

Typically smaller hotels managed by the proprietor. The hotel is often 2 - 4 stories high and usually has a more personal atmosphere. It′s usually located near affordable attractions, major intersections and convenient to public transportation. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within walking distance to some good low-priced dining. Public access, past certain hours, may be restricted.

In addition to the single star (*) hotels:

  • Breakfast buffet
  • Reading light next to the bed
  • Bath essence or shower gel
  • Bath towels
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
  • Credit Cards

One Star

Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently located to moderately priced attractions. The facilities typically include telephones and TV′s in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided.

  • 100% of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100% of the rooms with colour-TV together with remote control
  • Table and chair
  • Soap or body wash
  • Reception service
  • Facsimile at the reception
  • Publicly available telephone for guests
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility